Welcome to The House of Yahya
مرحبًا بكم في بيت يحيى

Refund & Return Policy

Who we are

Our website address is: http://thehouseofyahya.com.

📜 Refund & Return Policy

At The House of Yahya, we want every customer to enjoy a premium and worry-free shopping experience. If, for any reason, you are not satisfied with your order, please review our return and refund guidelines below:

1. Eligibility for Returns

  • Items may be returned within 7 days of delivery.
  • Returned items must be unused, unworn, and in original packaging with all tags and accessories.
  • Personalized or custom-made items may not be eligible for return unless they arrive defective or damaged.

2. Non-Returnable Items

  • Items purchased on final sale or marked as “Non-Returnable.”
  • Perfumes, cosmetics, or personal-care items (due to hygiene reasons), unless received damaged.

3. Refund Process

  • If eligible, refunds will be processed within 7–10 business days of receiving the returned item.
  • Refunds will be issued via the original payment method (bank transfer, card, Payoneer, or PayPal).
  • Shipping fees (if applicable) are non-refundable.

4. Damaged or Incorrect Orders

  • If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item.
  • We will arrange a free replacement or a full refund, depending on your preference.

5. International Orders

  • For orders outside Pakistan:
    • Customers may be responsible for return shipping costs unless the item is defective.
    • Customs duties and import taxes (if any) are non-refundable.

6. How to Initiate a Return

Our team will guide you through the process and provide return instructions.

Contact our 24/7 support team at support@thehouseofyahya.com with your order number.